カメカ.jpg    カメカ事業部

【CAMECA Business Unit - Service Engineer】

Job title: Service Engineer, CAMECA BU, Ametek Japan
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Location: Tokyo office
Reporting line: Representative Director Ametek Co, Ltd
Commuting allowance: Follow Ametek Japan policy

Main responsibilities:
She/he will be responsible and accountable to a broad base of customers who depend on their equipment to produce their parts and run their businesses. Customer satisfaction and job completion will be essential. This role will be initially based in Japan but may require global travel as the role and person develops.

Provide the highest level of response and service support to Japan customers.

1. She/he will be required to efficiently manage her/his service workload and plan her/his day to day activities.
2. Efficiently and effectively diagnose and solve Instrument issues in a timely and resourceful manor.
3. Effective use of electronic diagnostic tools in solving repairs.
4. Maintain the highest level of customer satisfaction.
5. Complete installation, repair and maintenance jobs without leaving open items.
6. Ensure customers’ equipment is operating at or above factory specifications.

Member of the Japan/ Global Service Team / CAMECA Business

1. To become an expert on specific product lines within the CAMECA business to support the Global Service Team.
2. Become a valuable and contributing member of the Japan/ Global service team by continuing to learn and grow with product knowledge.
3. Support the team with innovative ideas for solving complex problems.
4. Continue to seek out knowledge pertaining to products, features, and software to better educate our customers.
5. Provide timely and precise feedback to the customers and the service group.
6. Report and escalate issues and customer complaints with urgency to the relevant departments.
7. Maintain regular communications with the Japan/ global sales team to inform of any issues or opportunities.
8. Ensure service levels are met and customers receive an outstanding quality of service.

Skills needed
1. Electronics / electrical /Mechanical engineering experience with HND or above.
2. Effective troubleshooting skills.
3. Ability to think on your feet to seek out resources needed to solve any given issue.
4. Ability to build a customer following with good people skills.
5. Continue to promote CAMECA and CAMECA product offerings.

1. Be comfortable with extensive domestic and international travel-typical every month with maximum continuous stay of up to 3 weeks
2. Become a strong contributor to the total Japan Business goal as well as the service team and individual goals.
3. Deal with Task exceptions and Tasks in jeopardy status to meet Customer requirements.
4. Ensure that all follow-up tasks required, are accurately generated within the relevant Management Systems, to optimise the Company’s goals of Customer Satisfaction.
5. Help the global service team deliver a yearly revenue target.

人事担当:松井 美絵

2017年02月07日  -